POPcomms Help Center - Find answers and resources

Everything you need to get the most from POPcomms.
Start with the basics, explore how things work, and get ready to launch your experience.

Learn the basics

Start here.
Watch demonstrations and get a feel for how POPcomms works.

Demonstration

Platform Overview

A guided introduction to how the platform fits together, aimed at helping new users understand the main moving parts before building.

Demonstration

Building Sections

Watch the process of building sections and pages from scratch, picking templates and linking content together inside a structured experience.

Demonstration

Building Experiences

This video walks through the core experience setup flow, covering sections, navigation, themes, fulfilment and screensaver choices in one pass.

Demonstration

Understanding Fulfilment

This walkthrough follows fulfilment end to end, from enabling baskets and configuring forms to the email sent after a user submits.

Demonstration

Rep User

Give reps a practical tour of signing in, exploring experiences, sharing content through fulfilment and deciding when to install for offline access.

Demonstration

Duplicating Experiences

This demo shows what gets copied when you duplicate an experience and how the duplicated version relates back to its sections.

Demonstration

Utilising Tags for Products

See a product-tagging workflow in action, from building tag groups to applying them to content and using filters for discovery.

Understand the page components

Learn how everything fits together.
Explore pages, sections and the building blocks behind your experience.

Getting Started

Block Pages

See the layout model behind the most flexible page type, where content is assembled from rows, columns, blocks and optional tabs.

Getting Started

Fullscreen Hotspot

Use a full-screen image with ratio-specific variants, then place hotspots separately for each layout so important details stay tappable on any screen.

Getting Started

Custom Grid

The custom grid allows for flexible and creative page layouts, suitable for navigation and menus.

Getting Started

3D Models

Prepare a GLTF asset for smoother viewing, then choose the background and environment settings that frame the model inside the page.

Getting Started

Grids

Build a grid that pulls straight from a content group, with or without child detail pages, and decide exactly when new items become visible.

Getting Started

Playlist Carousel

Insert a page that runs from one of your saved media playlists, then point the component at the right playlist during setup.

Getting Started

Carousels

Create a carousel from content group items, optionally with child pages for deeper detail, then refresh the page source when fresh items are ready.

Getting the most from the platform

Go further with the tools available.
Discover features like media, links, tags and themes to enhance your experience.

How-to Guide

Adding and Managing Section Pages

Add new pages to a section, choose the page type, then reorder, duplicate or remove pages from the left-hand panel.

How-to Guide

Creating a New Experience

Start a fresh experience from the Experiences panel, give it a name and save it before you move on to themes, sections and settings.

How-to Guide

Adding Sections to Your Experience

Pull pre-made sections into an experience, choose the landing page, control what appears in navigation and reorder the structure as needed.

How-to Guide

How to Create a Theme

From the Themes panel, spin up a fresh styling set, name it and get it ready for colours, fonts and other brand choices.

How-to Guide

Adding Links

Open the link panel from supported elements and choose whether the action should jump to a page, launch media, open a URL or do more.

How-to Guide

Adding Media Assets to Your Library

Upload one file or many at once, choose how names are applied and drop everything into the right media folder from the start.

How-to Guide

Media Library Picker

When you're inserting media, use the picker to search, filter, sort, switch views or upload a new asset on the spot.

How-to Guide

Creating a Tag

Start a tag library from scratch by adding standalone labels or nesting them under parent tags for cleaner filtering later.

Further Reading

Content Groups

A content group is a collection of items – such as a list of Products, Services, Solutions, Case Studies, Brands, Markets, Industries etc.

Further Reading

Repeatable Structures

See when a repeatable structure field makes sense in a content group and which output style fits the job: list, grid or metadata.

Further Reading

Fulfilment

See how fulfilment works from basket selection through form submission to the follow-up email users receive after they request content.

Preparing for launch

Get ready for the real world.
Set up devices, install your experience and make sure everything runs smoothly.

Further Reading

POPcomms Windows Kiosk App

Get a preconfigured Windows launcher for one experience, with kiosk mode built and keyboard shortcuts.

Demonstration

Rep User

Give reps a practical tour of signing in, exploring experiences, sharing content through fulfilment and deciding when to install for offline access.

Further Reading

Tokens

Use device-based access codes when you need shared hardware to open published experiences without creating individual user accounts or logins.

How-to Guide

Creating a New User

Add a new person with their basic details, starting password and first user group, then finish any extra profile information afterwards.

How-to Guide

Installing Your Experience in ‘Kiosk’ Mode

Turn a Chrome-installed shortcut into a locked-down full-screen app by adding kiosk flags, then launch, download assets and exit safely with a keyboard when needed.

How-to Guide

Installing your experience on Edge

Install an experience through Edge, let it pull down its media and, if needed, run it in kiosk mode on Windows.

How-to Guide

Install Your Experience on Android

On Android, add the experience from Chrome like an app, then open it from your home screen and let the download finish for offline use.

How-to Guide

Install Your Experience on an iPad

Add the experience to an iPad through Safari or Chrome, open it correctly and account for the current iOS limitations around offline downloads.

Further Reading

Custom Email Fulfilment Settings

Use your own sending domain for fulfilment emails by adding the supplied DNS records first, then configure the branded sender details afterwards.

Further questions

All Platform Guides

Need help with something specific? Dive deeper into our feature walkthroughs and explanations.

Contact Support

Contact support for help with any questions or technical issues.