Custom Email Fulfilment Settings

By default, fulfilment emails from the platform will use the domain “@popcomms.app”

Please follow these steps to use your domain instead.

Setting up DNS records

  1. Please provide the domain (e.g. example.com) you wish to use.
  2. We will then add the domain to our systems.
  3. We will then provide ‘DKIM’ and ‘Return-Path’ DNS records to authenticate your domain, for example:
pmbounces                      CNAME   pm.mtasv.net

20227497130722pm._domainkey    TXT     k=rsa;p=MIGfMA0GCSqGSIb3DQEBAQ
                                       UAA4GNADCBiQKBgQCppCJmXN2rMSCl
                                       fBZdfWL2BHtxEBW0YCVmd/wdC43...
  1. Please send these DNS records to a member of your IT team who has access to your domain’s DNS. They will then need to add the provided records to your domain’s DNS.

Once the DNS records have been added to your domain, you can customise the Email Fulfilment Settings.

Customising the Email Fulfilment Settings

The below steps use “info@example.com” as an example.

  1. Go to “Settings”
  2. Go to “Email Fulfilment”
  3. Under Email Server, select “Custom”
  4. In Sender Name, enter the sender name you wish to use (e.g. “Big Green Revolution”).
  5. In Sender Address, enter the email address username you wish to use (e.g. “info”)
  6. The preview will update accordingly, to illustrate what a recipient would see in their email inbox when receiving an email.
  7. Click “Save” in the top right hand corner of the page.