Your web browser stores small files on your computer when you visit a website, and this storage area is called the cache. The purpose is to speed up the loading of the website when you revisit it. However, there are instances when the browser may load previously saved content from the cache instead of the updated files you want to see.
Deleting your cache enhances the performance of your browser and enables websites to display their content anew. If you reach out to us for assistance, we might suggest clearing your cache as a potential solution.
This guide provides links to instructions on how to clear the cache in the latest versions of the browsers we support. You may also benefit from uninstalling experiences.
Hard Refresh
Before clearing the cache, you can use keyboard shortcuts to do a hard refresh and reload the application without using the browser cache.
To do a hard refresh:
Microsoft Edge
Press Ctrl + F5. If that doesn’t work, try Shift + F5.
Chrome and Firefox
For Mac users, press ⌘ + Shift + R. For Windows users, press Ctrl + F5.
Safari
Press Option + ⌘ + E to clear the page’s cache. Then click the refresh button in the browser’s address bar or press ⌘ + R to refresh the page.
Clear Browser History and Data
If a hard reload didn’t resolve your cacheing issue, please follow these instructions for your browser:
Chrome
For help clearing your cache in Chrome, visit their documentation:
Firefox
For help clearing your cache in Firefox, visit their documentation:
- Computer (Windows and Mac)
Safari
For help clearing your cache in Safari, visit their documentation:
Microsoft Edge
For help clearing your cache in Microsoft Edge, visit their documentation:
- Computer (Windows)